Does Customer Service Still Matter?
When I graduated from college (no need to get into specifics here; let’s just say it was a while ago), I went immediately to work for a small investment management company.
Each of the 12 people who worked for the company when I joined could probably write a book about the funny (in hindsight) antics that took place there. The president of the company was, to put it gently, a bit eccentric and completely unpredicatable.
But the company was very successful, weathering the storms of the financial markets. I credit that in large part to their incredible dedication to client service. [Read more →]
