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Customer Appreciation Day - Everyday

I’m a big fan of JetBlue. (Though I admit I wasn’t affected by their recent fiascoes, which would probably have tainted my positive feelings.) In every experience I’ve had with them, the employees have been smart and friendly, flights were on time, and the planes were comfortable.

But here’s the thing that really pushed them to the top for me: on an early-morning flight from Orlando to Boston a while back, the free (a relevant fact here) in-flight television was intermittently out. [Read more →]